Refund policy

Returns Policy

BoxPack (Pty) Ltd

We want you to be happy with your order. If something isn't right, here's how returns work.

Return Window

You may return an item within 48 hours of delivery, provided it is:

Unopened and in its original packaging
Undamaged and unused

Returns requested after 48 hours, or for items that have been opened, used, or damaged after delivery, cannot be accepted.

How to Request a Return

Contact us through the [contact form on our website] within 48 hours of your delivery, including your order number and reason for return.
We'll confirm whether your return is eligible and provide instructions for sending the item back.
Once we receive and inspect the returned item, we'll process your refund or exchange.

Refunds

Approved refunds will be issued to your original payment method. Please allow up to 14 business days for the refund to reflect, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error (e.g. wrong or defective item sent).

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with a photo of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.